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Home My WebLink AboutBullseye Signed ContractB ALsEYE TELECOM 7/19/201s Proposal prepared for City of Diamond Bar BuIlsEye is excited to present you with this proposal to serve as your communications provider! We have carefully reviewed the unique challenges and needs of your business, and we are ready to put our nearly 20 years of experience to work for you. What makes BuIlsEye the right choice for you? ✓ A complete, end -to -end solution ranging from the latest technology in VoIP and SD -WAN to broadband and traditional (POTS) service ✓ The BuIlsEye team, from engineers, technicians, account managers, and customer service reps, ensuring that your installation goes exactly as planned and that your service with BuIlsEye is second to none ✓ One provider to call —no need to work with multiple vendors ✓ Premier partners like BroadSoft, VeloCloud, Polycom, and Panasonic to name a few ✓ One simple, consolidated invoice ✓ A financially stable partner—EBITDA positive, cash -flow positive, and debt -free ✓ 100% organic growth —almost all of our new customers are referrals from existing customers To assist you in making an informed decision on the best communications services for you, this proposal includes information on the following: ✓ The BuIlsEye Way ✓ Legendary Customer Service ✓ Our Customers ✓ Product information on each of the BuIlsEye solutions you are considering ✓ A quote for your proposed services ✓ Information on other BuIlsEye products that may be relevant to your business at a later time We're here to answer any questions you may have. Thank you for considering BuIlsEye with your communications services. We're ready to get started! Sincerely, Vern Jaques BuIlsEye Telecom PROPOSAL FOR BULLSEYE SERVICES At BuIlsEye, we do much more than just deliver the necessary connections, hardware, and software across your locations. We've developed a proven process, we call it the BuIlsEye Way, that ensures your move to BuIlsEye goes as smoothly as possible and exceeds your expectations. The BuIlsEye Way VoIP • SD -WAN • Broadband • POTS Completeneeds Consolidate or replace all Eliminate unnecessary Preserve the Integrity of Collaborate on your assessment connectivity nationwide expenses the cleanup technology roadmap Statement ofWaik(SOW) Single point of contact Custom reporting and Protect from unauthorized Integrate business analysis changes applications via UCaas Current investment and Single custom Invoice Invoices Increase bandwidth Stewardship reviews Augment solution as Single online portal access needed Site Survey 34 x y for all services Eliminate maintenance Predictable costs (all agreements Inclusive) Replace network if Build customized solution Streamline vendors appropriate Standardize featureslauto Assign best -In class team Flexible standardization of attendant Leverage emerging your phone equipment - technologies BULLSEYE TELECOM e PROPOSAL FOR BULLSEYE SERVICES Legendary Customer Service Our customers may choose us for our communication expertise or advanced technology solutions, but they stick with us because of our exemplary customer service. 24/7 Call Center. When you call our U.S..based call center, you'll be greeted with a friendly, U helpful representative in less than 20 seconds. No waiting in endless queues and no robotic auto attendants —just expert support and efficient ticket resolution. � Caring, Effective Account Management. You'll have a dedicated account manager who knows the intricacies of your business and oversees all account activity and escalation, ensuring that any issues are resolved as quickly as possible. ® Easy -to -Use Online Portal (My BullsEye Account - MBA). We make it simple to quickly access your detailed account data, submit changes, and download your monthly consolidated invoice through our advanced, BroadSoft-powered online portal. Keeping our Customers. Our goal is to always deliver invaluable support to each customer —and our attrition rate of less than 1 % speaks to our ability to consistently hit that target. Bu��sEYE O TELECOM �_ PROPOSAL FOR BULLSEYE SERVICES Our Customers we know how important being connected is to your business, we are proud each time a company makes the move to BuIlsEye. Below are just a few of the businesses we're proud to serve. As you consider this proposal for BuIlsEye services, know that we would love to add you to our impressive and growing list of BuIlsEye customers. ROSS DRESS FOR LESS F I T N E S S ExtraSpace Storageeeee( �Q'RTSMIN' , EH'OII$E S� V ? WORLD red a rated ,4 .e�aramark -rt'. ' . ° sp eFr MORKS'a®P cnhrr��i, BARNES ' - NOBLE ,..,k��{,H�JID11,, j. KELLY-MOORED Dental Care Alliance AP ASSOCIATED PRESS �jPAINTS STRONGER TOGETHER Tl� f' xd PawtS� Bu��sEYE�;' TE LECOM Di, w�MM = ®O The BuIlsEye Way J Afulltelecomandcloudportfolioto meet current or future needs We evaluate We review and and eliminate consolidate unnecessary your current lines, features, lines. and charges, for immediate savings. We preserve We work with you the integrity of to identify new the cleanup, cost savings or making changes features, for only as needed best -in -class to add new service for years products and to come. technologies The BuIlsEye Difference J Nationwide coverage through 100+ providers, including all major RBOCs and ILECs Telecom Expense Management J (TEM) portal J Free company location -to -location calling J Free white/yellow page directory listings J Competitive long distance rates and International calling plans J Inside wire maintenance and structured cabling available bY Y THE COMPLETE PORTFOLIO Controlled, One provider Our people - No more Reliable and economical local and fully -managed to call - no the best billing long distance service (POTS) migration to need for customer nightmares Multiple VoIP solutions to meet any BuIlsEye multiple service team with one need service vendors and project single Invoice management in -i Nationwide broadband qualification, the industry consolidation, and project management Plus, when you're ready to upgrade your telecom system to the next SD -WAN and other managed level, we can provide a customized migration path to VoIP. network solutions We preserve We work with you the integrity of to identify new the cleanup, cost savings or making changes features, for only as needed best -in -class to add new service for years products and to come. technologies The BuIlsEye Difference J Nationwide coverage through 100+ providers, including all major RBOCs and ILECs Telecom Expense Management J (TEM) portal J Free company location -to -location calling J Free white/yellow page directory listings J Competitive long distance rates and International calling plans J Inside wire maintenance and structured cabling available bY Y THE COMPLETE PORTFOLIO Controlled, One provider Our people - No more Reliable and economical local and fully -managed to call - no the best billing long distance service (POTS) migration to need for customer nightmares Multiple VoIP solutions to meet any BuIlsEye multiple service team with one need service vendors and project single Invoice management in -i Nationwide broadband qualification, the industry consolidation, and project management Plus, when you're ready to upgrade your telecom system to the next SD -WAN and other managed level, we can provide a customized migration path to VoIP. network solutions technologies The BuIlsEye Difference J Nationwide coverage through 100+ providers, including all major RBOCs and ILECs Telecom Expense Management J (TEM) portal J Free company location -to -location calling J Free white/yellow page directory listings J Competitive long distance rates and International calling plans J Inside wire maintenance and structured cabling available bY Y THE COMPLETE PORTFOLIO Controlled, One provider Our people - No more Reliable and economical local and fully -managed to call - no the best billing long distance service (POTS) migration to need for customer nightmares Multiple VoIP solutions to meet any BuIlsEye multiple service team with one need service vendors and project single Invoice management in -i Nationwide broadband qualification, the industry consolidation, and project management Plus, when you're ready to upgrade your telecom system to the next SD -WAN and other managed level, we can provide a customized migration path to VoIP. network solutions SERVICE QUOTE customer:City of Diamond Bar Sales Executive: Vern Jaques Phone: 888-324-9838 �ULLSEYE 0 TELECOM da Order Number: Ci7406-B85455 E-Mail: vjaques@bullseyetelecom.com Price Expires: 09/02/2018 1 Customer Address: Customer Contact: Alfredo Estevez City of Diamond Bar Contact Number: 9098397083 21810 Copley Dr, Diamond Bar, CA, 91765 Contact Email: aestevez@diamondbarca.gov POTS Unlimited-5 year term City Unit Adjustment One Time Monthly Frontier (VZW) - Unlimited 26 $39.32 ($372.58) $0.00 $649.74_ LNP $0.59; ARC $2.99; CLC $4.29; Subsidy Fund 18.2%; LD Rate: Interstate $0.01601ntraState/LATA $0.0300 OneTime Monthly) Unit Price: $0,00 $1,022.32 Adjustment: $0.00 ($372.58) Total Price: $0,00 $649.74 Copyright ©2018 BuIlsEye Telecom. All rights reserved. 7/19/2018 Page 1 of 1 SERVICE QUOTE Customer: City of Diamond Bar Sales Executive: Vern Jaques Phone: 888-324-9838 BULLSEYE 7E LECOM ra. Order Number: 07406-B85455 E-Mail: vjaques@bullseyetelecom.com Price Expires: 09/02/2018 Customer Address: Customer Contact: Alfredo Estevez City of Diamond Bar Contact Number: 9098397083 21810 Copley -BTN Dr, Diamond Bar, CA, 91765 Address Product Contact Email: Line Count aestevez@diamondbarca.gov MRC Usage Rate EUCL 9096124367 1600 Grand Ave Diamond Bar CA 91765 Unlimited 9 $24.99 $9.06 9098618148 21810 Copley Dr Diamond Bar CA 91765 Unlimited 10 $24.99 $9.06 9093965697 2900 S Brea Canyon Rd, Diamond Bar CA, 91765 Unlimited 5 $24.99 $9.06 9093968891 738 Pantera Dr Diamond Bar CA 91765 Unlimited 1 $24.99 $9.06 9093960194 22930 Golden Springs Dr, Diamond Bar CA, 91765 Unlimited 1 $24.99 $9.06 LNP $0.59: ARC $2.99; CLC $4.29; Subsidy Fund 18.2%; LD Interstate $0.01601ntraState/LATH $0.0300 Rate: Total POTS Llne: 26 Term: 5 year OneTime Monthly. Unit Price: $0.00 $1,022.32 Adjustment: $0.00 ($372.58) Total Price: $0.00 $64914 Copyright ©2018 BuIlsEye Telecom. All rights reserved- 7/19/2018 Page 1 of 1 SERVICE QUOTE BULLSEYE TELECOM Ad. Customer: City of Diamond Bar Sales Executive: Vern Jaques Phone: 888-324-9838 Order Number: Q7406-B85455 E-Mail: vjaques@bullseyetelecom.com Price Expires: 09/02/2018 Terms By signing, faxing or mailing (via U.S. Mail or email) your approval of this form, you and BuIlsEye Telecom are agreeing to the Terms and Conditions (Ts & Cs) and Statement of Responsibility found at www.bullseyetelecom.com/support_sla.aspx. If you do not have access to the electronic version of the Ts & Cs, a hard copy will be provided upon request. These documents define your and our rights concerning service, restrictions, support, payment obligations, termination penalties and other important topics. Your signature authorizes BuIlsEye Telecom to obtain and/or verify information concerning credit status, which includes, but is not limited to, review by credit bureaus and other third parties. BuIlsEye Telecom reserves the right to require a deposit based on the acceptable level of creditworthiness as defined by BuIlsEye Telecom in its sole discretion. This form constitutes authorization for BuIlsEye to act on your behalf. You agree that BuIlsEye is empowered to ensure that all services ordered under this Order Form are provisioned by BuIlsEye on a network, including but not limited to BullsEyes own network, best able to provide the specified services, or equivalent services at the highest levels of service quality and reliability. This authorization for BuIlsEye to act on your behalf includes but is not limited to the ongoing management of services, and the use of underlying providers of services such as ILECs, CLECs, data service providers and billing services. In the course of providing these services BuIlsEye may from time to time, and at its sole discretion, replace elements of any of the services provided under this Agreement for maintenance, move services to alternative providers for reasons such as but not limited to availability, reliability and/or cost. When POTS service is included with your order, you agree to maintain at all times 100 % of the POTS service (Minimum Line Commitment) during the contract term, including any extended term. Should the amount of actual number of POTS lines in service during any monthly period be less than the Minimum Line Commitment, then such shortfall shall require a payment by you to BuIlsEye for such month in the amount of $25.00 per line (Shortfall Payment Obligation), for each number of lines below the Minimum Line Commitment, and such Shortfall Payment Obligation will be added to your monthly invoice. Disclaimer: Prices are subject to change depending upon available monthly promotions and contingent upon provisioning requirements. If BuIlsEye determines that additional work is required, BuIlsEye will so advise you in writing for your consideration before proceeding. If included in your order, Broadband (DSL, Cable, Fixed Wireless) is a best efforts service, so while product and speed may be quoted, no service or speed can be guaranteed until after engineering for distance from the Central Office is evaluated, and/or a site survey has been completed and the line is nstalled. BuIlsEye Telecom may be able to substitute another speed and/or Broadband product at a different price. Your acceptance of this order constitutes representation that you are authorized to act on behalf of the named entity below and the named entity is responsible for all of the obligations assumed under this contract in this order and that you agree to pay BuIlsEye Telecom for the services rendered in connection with the obligations assumed is this order. Cloud based products are secured by User ID and Password. Any unauthorized access and/or change are your sole responsibility. Print Name: _ Title: Signa Signs cy q Federal Tax ID � �- �1210� z State of Inc.: Date Of Inc.: 1 (' � ( Name of Legal Entity: Ct Il + 6I ©t/tk�"�r^-I fry Copyright O 2018 BuIlsEye Telecom -All rights reserved- 7/�9/2018 Page 1 of 1 BULLSEYE TELECOM CPNI OPT -IN AUTHORIZATION BuIlsEye Telecom's ability to deliver superior service and offer products and services tailored to the Customer's needs is enhanced by having access to Customer account records for marketing purposes. Customers have the right, and BuIlsEye Telecom has the duty under federal law, to protect the confidentiality of certain information known as "customer proprietary network information" (CPNI). CPNI includes information that relates to the quantity, type, location and amount of your use of a telecommunications service, as well as information contained on the bills for your telephone service, such as the local or long distance service plan to which you are subscribed, calling features to which you are subscribed and associated charges forthose plans and features. BuIlsEye Telecom may, pursuant to this authorization, share your CPNI with our affiliates, joint venture partners, and independent contractors, including for the (Partner Name) purpose of marketing additional BuIlsEye Telecom products and services to Customer to enhance Customer's current service with BuIlsEye Telecom, BuIlsEye Telecom will not use this information for the purpose of selling non -communications related products and services. The protection of our Customer's privacy is of utmost importance to the employees and management of BuIlsEye Telecom, BuIlsEye Telecom fully complies with its legal obligations to protect your CPNI and will not use, disclose or permit access to your CPNI unless authorized or required to do so by law, Customer consents to BuIlsEye Telecom's use and sharing of CPNI far the purposes described herein and to the persons/entities identified above. Customer acknowledges that its representative may contact BuIlsEye Telecom at any time to deny or withdraw this approval by email, letter, or telephone call to the contacts listed in the Customer's contract. Customer's consent to use CPNI is valid until revoked or otherwise limited by Customer. Customer's decision to deny or withdraw use of its CPNI will not affect the quality or provision of any service that BuIlsEye Telecom provides to Customer. Company Name: Customer Contact (Print Name): Title: Signature: Date: CPNI PIN (4 digits): FOR OFFICE USE ONLY Date Received: Date Copied into Telcare: Filed in Partner Folder: BU LLSEYE TELEC0Mra Corporate Advantage Request for Letter of Authorization (LOA) Thank you for choosing BuIlsEye Telecom as your Telecommunications service provider. We are eager to provide you with the benefits that only Corporate Advantage can offer. Our automated provisioning systems allow the majority of orders to easily migrate service from your current providerto BuIlsEye Telecom; however, there are circumstances that can affect this process. BuIlsEye Telecom believes in taking a pro -active approach if such a condition were to occur, which is why we are asking you to complete and sign the attached Letter of Authorization (LOA) on your company letterhead. By completing the LOA, you give BuIlsEye Telecom authority to act upon your behalf with your current carriers. Examples in which an LOA would be used include but are not limited to: Customer Service Record (CSR) Inaccuracies A Customer Service Record (CSR) is a detailed listing of all of the features on your telephone line/s with your current service provider. In order for us to accurately migrate your services we request a CSR from your current provider. Often your current provider will not release that proprietary information to us without the completed LOA. Alternate Local Provider BuIlsEye Telecom provides telephone services through the agreements we have with the major local telephone service providers throughout the United States. If your telephone lines are not supported by the major local telephone company in your area, we will act upon your behalf to migrate your services back to that provider and then to BuIlsEye Telecom. Complex Service (PBX, Centrex. PRI. etc.) BuIlsEye Telecom will work with you or your telecom vendor to verify your PBX configuration. If the configuration does not match your current Customer Service Record we will use the LOA to make the necessary changes to the account in order to proceed with your order. Local Freeze on Account A local service freeze on your account prevents any telephone service provider from migrating services. If we find a local freeze on your account, BuIlsEye Telecom will submit the LOA to your current carrier to remove the freeze. It may be necessary for you to provide information to BuIlsEye or assist us under these circumstances. Once the local freeze has been removed we will move forward with the migration of services to BuIlsEye Telecom, DSL Service on Line Some telephone companies will not allow the migration of voice lineswith a DSL connection on the line. BuIlsEye Telecom can provide you with a DSL connection that we would install before we begin the migration of your voice services. Once our line has been installed and tested, we would use the LOA to work with your current carrier to cancel the existing DSL line, and move forward with the migration of your voice services to BuIlsEye Telecom. In some circumstances, we can use the LOA to leave the DSL in place, while bringing over the voice lines. It may be necessary to work with your existing provider to assure the CSR is accurate. In some cases additional charges from an existing carrier may apply. Please consult with your Sales Agent or Account Manager to discuss BuIlsEye Telecom DSL services. Your signed LOA will allow BuIlsEye Telecom to work on your behalf to expedite the migration of services. We look forward to providing you exceptional service for all of your locations. If we have any questions or need further assistance regarding the configuration of your account, we will contact you immediately. Thank you again for choosing BuIlsEye Telecom, Rev. 7.5.16 Page 1 of 2 City of Diamond Bar Letter of Agency To Our Telecommunication and Data Service Providers: This letter authorizes and empowers BuIlsEye Telecom to act as agent on our behalf in dealing with all telephone service suppliers/carriers, equipment vendors and consultants in all matters pertaining to telephone installation and invoicing. This authorization includes, but not limited to, ordering the Installation of equipment, local exchange service, the disconnection or rearrangement of lines and service and removing any freezes found on account. Additionally, BuIlsEye Telecom is authorized to make changes to Bill —To information and service repair requests. You may deal directly with BuIlsEye Telecom on all matters pertaining to said telecommunication services and should follow its instructions with reference thereto. This authorization will remain in effect until modified and/or revoked, in writing, by me or another authorized representative of my company. NOTE: All other persons listed as authorized are superseded by the below authorized contacts. I Approve For Message on Hold Customers fOotionall: If you have selected Message On Hold (MOH) to provide your audio or recording services, checking the box below signifies your approval to give Message on Hold (MOH) authority to act on your behalf, In conjunction with BuIlsEye Telecom Inc. (BTI), in support of our messaging and recording services. This includes, but is not limited to: creating and updating your messages on the BTI Digital Voice portal, providing MOH with access to recorded call files, and providing you with sample call recordings monthly, if requested, for training and education purposes. Please note that your approval gives BTI the authority to provide Digital Voice portal and recording access credentials to MOH in order to access the portal on your behalf. BTI shall be held harmless for the message loading process. Signature: Name (Print): Title: Contact Phone #: Account #: PIN/PW: I Approve For Internal administrative purposes only Customer Proprietary Neiwark Information Bul IsEye Telecom will not share information regarding your account unless required to do so CPNI Contact Name by law. You have the right, and BuIlsEye Telecom (Print): has the duty under federal law, to protect the Contact Number Phone confidentiality of information concerning services Number: that customers buy from BuIlsEye Telecom. Contact Number Fax Number: Rev. 7.5.16 Page 2 of 2 Date: