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HomeMy WebLinkAboutRe_ Diamond Bar Village HOA Update (59).msgCAUTION: This message originated outside of our City of Diamond Bar network. Hi Esmeralda, Thank you for your swift response. We are aware that unit C-1 obtained the permit and was finalled, I'm looking to see if unit J-3 has done it and also giving you a heads up that units C-2 and K-24 are planning work that requires a permit. Sincerely, Yvette Marie Allen, CMCA® Onsite Manager for Diamond Bar Village Association Managed by The Avalon Management Group, Inc., AAMC® Direct Mobile/Text #: (951) 239-6192 After-Hours Maintenance Emergency Line - (951) 821-1999 Website: www.diamondbarvillagehoa.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,PtZnbwzMN5H2is0VWA8EhN5gV9khXy-kkJyKVgUMnHyvwNeTo-Ce7gPaZ6ufb7d9okHE8ae8B5 ufNR2qgPj8MPf4jyBQbheyXWz7tjMc&typo=1> 23623 Golden Springs Dr. (Clubhouse/Office) Diamond Bar, California 91765 Please Note: In accordance with the CDC's recommendations regarding COVID-19, Diamond Bar Village Association's onsite office is closed to the general public; however, I am available to meet with owners, residents and vendors by appointment Monday – Friday from 8:30am – 4:00pm. The best contact number is (951) 239-6192. Please note, I do not work evenings and weekends and texts or voicemails received during these times will be responded to on the next business day and in the order received. **If this communication is regarding your assessment account, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. The electronic mail and the materials enclosed herein are private and confidential property of the sender intended solely for the receipt, use, benefit and information of the intended recipient indicated in the email address above. If you are not the intended recipient, you are hereby notified that review, disclosure, copying, distribution, or any other action in reliance on the contents of this transmission is strictly prohibited, and may result in legal liability on your part. If you are the intended recipient and you wish to not receive correspondence via email, please call (951) 244-0048. On Wed, May 19, 2021 at 11:11 AM Esmeralda Magallanes <EMagallanes@diamondbarca.gov<mailto:EMagallanes@diamondbarca.gov>> wrote: Good morning Yvette, Victor is out in the field so I went ahead and researched it myself. There was a permit issued and the work was finalized ealier this year (see below). Let me know if you have any other questions. [cid:17986134cde4cff311] Thank you, Esmeralda Magallanes | Permit Services Coordinator City of Diamond Bar | Building & Safety Division 21810 Copley Drive | Diamond Bar, CA 91765 (909) 839-7020 | (909) 396-7486 (f) www.DiamondBarCa.Gov<http://www.DiamondBarCa.Gov> | EMagallanes@DiamondBarCA.Gov<mailto:EMagallanes@DiamondBarCA.Gov> From: Yvette Allen <yvette@avalonweb.com<mailto:yvette@avalonweb.com>> Sent: Wednesday, May 19, 2021 10:56 AM To: Victor Olivares <VOlivares@DiamondBarCA.Gov> Cc: Raymond Tao <RTao@DiamondBarCA.Gov>; Esmeralda Magallanes <EMagallanes@DiamondBarCA.Gov> Subject: Re: Diamond Bar Village HOA Update CAUTION: This message originated outside of our City of Diamond Bar network. Good morning Victor, We have a new owner that has added walls to their dining room to create an additional bedroom, which is not to code because it has no window or closet and the egress is the patio slider with no gate (like 23641 Golden Springs Dr. Unit C-1, Diamond Bar). I made them aware of it while the work was being done, but they continued and asked me to overlook it. I explained that it was a safety issue and I could not, so they said they would address it. May I check to see if they've obtained a permit for this? Vikki Huang, owner 23605 Golden Spring Dr. Unit J-3 Diamond Bar, Ca 91765 Also, there are two additional owners that inquired about having work done that would require a permit: Rakesh Desai, owner 23641 Golden Spring Dr. Unit C-2 Diamond Bar, Ca 91765 Ground Level Window, Patio Slider and Kitchen Tracy Wong, owner 23617 Golden Spring Dr. Unit K-24 Diamond Bar, Ca 91765 2nd Story Window and Patio Slider Sincerely, Yvette Marie Allen, CMCA® Onsite Manager for Diamond Bar Village Association Managed by The Avalon Management Group, Inc., AAMC® Direct Mobile/Text #: (951) 239-6192 After-Hours Maintenance Emergency Line - (951) 821-1999 Website: www.diamondbarvillagehoa.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,detDLNZhtJ4nNPT6TBEa26eWb5_y0ZIiZ6l0GZfkYDzTDenurwDMp-HzAKJ3gF7AdiJ1YMo5Eb y1pYyWwI75eCY5xJxSigJ3nfwYr4MwfeUsXIM8BS30eDnQ&typo=1> 23623 Golden Springs Dr. (Clubhouse/Office) Diamond Bar, California 91765 Please Note: In accordance with the CDC's recommendations regarding COVID-19, Diamond Bar Village Association's onsite office is closed to the general public; however, I am available to meet with owners, residents and vendors by appointment Monday – Friday from 8:30am – 4:00pm. The best contact number is (951) 239-6192. Please note, I do not work evenings and weekends and texts or voicemails received during these times will be responded to on the next business day and in the order received. **If this communication is regarding your assessment account, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. The electronic mail and the materials enclosed herein are private and confidential property of the sender intended solely for the receipt, use, benefit and information of the intended recipient indicated in the email address above. If you are not the intended recipient, you are hereby notified that review, disclosure, copying, distribution, or any other action in reliance on the contents of this transmission is strictly prohibited, and may result in legal liability on your part. If you are the intended recipient and you wish to not receive correspondence via email, please call (951) 244-0048. On Tue, May 18, 2021 at 3:55 PM Raymond Tao <RTao@diamondbarca.gov<mailto:RTao@diamondbarca.gov>> wrote: Good afternoon Yvette, I emailed your plumber to see if we could arrange a meeting for status update but have not heard back. Can we arrange for this? Thanks, Raymond Tao l Building Official City of Diamond Bar l Building and Safety Division 21810 Copley Drive l Diamond Bar, CA 91765-4178<x-apple-data-detectors://0/0> 909.839.7021<tel:909.839.7021> l 909.396.7486<tel:909.396.7486> (f) www.DiamondBarCA.gov<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.DiamondBarCA.gov&c=E,1,xFXUOb6OLcol3YUTF-0o9np6p0_eE6gglVfUSXdB1hVV-1pP9EPXDJiWeE55FQU31nX-Qk-cTsNbwIgZPFIzAIbk8c7hYyxRruuP dYxO3JKMyKudWA,,&typo=1><http://www.diamondbarca.gov/<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarca.gov%2f&c=E,1,YotDzZjMc6FcDcEcuPt_EJ2F41BtOdOBj6w0jObqiwYp_QCn9OcoV5sKOpeef1lJ DBlVhltAaLhtWUxtkkCp9N3Mp9VFvb8Hs5Fr1W-bC-7jDMhlFLiQ&typo=1>> On Apr 14, 2021, at 9:12 AM, Yvette Allen <yvette@avalonweb.com<mailto:yvette@avalonweb.com>> wrote:  CAUTION: This message originated outside of our City of Diamond Bar network. Good morning Raymond, Victor is correct, all the work has not been completed and my understanding is that our vendor is working with your office to obtain the permit for the next building, since each one requires a separate permit, they are doing them one at a time. Once your office has issued the permit they will schedule the job and complete the work and immediately move on to the next building. Sincerely, Yvette Marie Allen, CMCA® Onsite Manager for Diamond Bar Village Association Managed by The Avalon Management Group, Inc., AAMC® Direct Mobile/Text #: (951) 239-6192 After-Hours Maintenance Emergency Line - (951) 821-1999 Website: www.diamondbarvillagehoa.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,liOPNCVEzuVNJAS0-ZnKIgOAwdVU1GRdntB2YQyTwlF-n4FXyyR9ao4s7KDiCdLImzoeIsK7ki mX6SuwdKpLCidKfB_OHIuG4RFdiZ8zNfgfAEnFEwzV&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,G0TTAyOSF2fFlTdq3m_HIxO_YzcyJlLYnwYNIVkeho7n-i2zvLjPRgDjCcKvpR LgjCHUx0EIqrrm5cWMnt9c0-zWCOqn-ofbOmDvYH8TWzBj&typo=1> 23623 Golden Springs Dr. (Clubhouse/Office) Diamond Bar, California 91765 Please Note: In accordance with the CDC's recommendations regarding COVID-19, Diamond Bar Village Association's onsite office is closed to the general public; however, I am available to meet with owners, residents and vendors by appointment Monday – Friday from 8:30am – 4:00pm. The best contact number is (951) 239-6192. Please note, I do not work evenings and weekends and texts or voicemails received during these times will be responded to on the next business day and in the order received. **If this communication is regarding your assessment account, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. The electronic mail and the materials enclosed herein are private and confidential property of the sender intended solely for the receipt, use, benefit and information of the intended recipient indicated in the email address above. If you are not the intended recipient, you are hereby notified that review, disclosure, copying, distribution, or any other action in reliance on the contents of this transmission is strictly prohibited, and may result in legal liability on your part. If you are the intended recipient and you wish to not receive correspondence via email, please call (951) 244-0048. On Mon, Apr 12, 2021 at 5:24 PM Raymond Tao <RTao@diamondbarca.gov<mailto:RTao@diamondbarca.gov><mailto:RTao@diamondbarca.gov<mailto:RTao@diamondbarca.gov>>> wrote: Good afternoon Yvette, Thanks for the update. I spoke to Victor and he wanted to confirm the plumbing work has been completed. He indicated he does not think all the work requested has been completed. Is it possible to set a meeting with your plumber to review the status of that work? Thanks, Raymond Tao l Building Official City of Diamond Bar l Building and Safety Division 21810 Copley Drive l Diamond Bar, CA 91765-4178<x-apple-data-detectors://0/0> 909.839.7021<tel:909.839.7021> l 909.396.7486<tel:909.396.7486> (f) www.DiamondBarCA.gov<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.DiamondBarCA.gov&c=E,1,H6Ec6boV4Uk685Ap0V0d3HISp1w1hxB1tWQNV591W-PvFGRBwwdMlMvSE1wNzA_BLQ0TMQo1UaVOZk2rVW92ihge2ylhFic0A2vP -XRF40ce0AS61Q,,&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.DiamondBarCA.gov&c=E,1,se72KQNQ8k9gICTofiewKgdQyVhvzCSgtrOvVCKrKejeyyb57fc2HnmDabGoMdG0mUmflyS-qj__Qpd1JsM4dfjTc2H9nN3w Vu3EboltPkkwLP6V-Li8tQ,,&typo=1><http://www.diamondbarca.gov/<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarca.gov%2f&c=E,1,SYw7RYFuek30sUFCk7JgXWH4dD3nCiA8ZiOh7155v0yA4Xa0mm7SG65J MzBYvYjY0nkuuw2QIDCLMs068K1-sbwYWK9PiAzDI4bST_BYJSTOMQ,,&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarca.gov%2f&c=E,1,ln5Q-aFaeEbuUPSMy2N5Sb0dKTSzRZwvAhfc_BTU4ljBeW7cQBu8r h9knEyfvE_MrG8WLLcO_F2iGBTpVI3GzIixv-LlJDa1GEYHgGf1e_A,&typo=1>> On Apr 9, 2021, at 9:26 AM, Yvette Allen <yvette@avalonweb.com<mailto:yvette@avalonweb.com><mailto:yvette@avalonweb.com<mailto:yvette@avalonweb.com>>> wrote: CAUTION: This message originated outside of our City of Diamond Bar network. Good morning Raymond, I am doing well and I hope you and your staff are too. Our last update was sent via email on March 31, 2021 to Mr. Olivares, which is below for your review. Sincerely, Yvette Marie Allen, CMCA® Onsite Manager for Diamond Bar Village Association Managed by The Avalon Management Group, Inc., AAMC® Direct Mobile/Text #: (951) 239-6192 After-Hours Maintenance Emergency Line - (951) 821-1999 Website: www.diamondbarvillagehoa.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,mXNgDx18BzWgM-1T3qn6P6Sx_c0WlLI572iU7bI9jFcMv8L_lzgeD8XULSY7PRTIycqENZMNq9 ex0qJLEmc28TIkLp0wxhYVzfMGJ0gB&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,plxC3pnOVF15esOpKbxn-AS4jW3hq0Sb_-Iwv2-27EInl_G67U7OKV3kv_QS2Niow3W5zW_tkg ZcLNCIFq2YfCe1R6hdecBO9Fl-yVWqumryPM4B5aTRmYY,&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,ECnFXm1eid0h5AI78xVLFtNB4Hsm2bwLuVwH1lfYuH-vb9Tfi_qTr9YoyF dQ_5-FtVAjdcJJJkGoYnR878I4RkF4X-0PYaR5UGwtI6Zvw8Q,&typo=1> 23623 Golden Springs Dr. (Clubhouse/Office) Diamond Bar, California 91765 Please Note: In accordance with the CDC's recommendations regarding COVID-19, Diamond Bar Village Association's onsite office is closed to the general public; however, I am available to meet with owners, residents and vendors by appointment Monday – Friday from 8:30am – 4:00pm. The best contact number is (951) 239-6192. Please note, I do not work evenings and weekends and texts or voicemails received during these times will be responded to on the next business day and in the order received. **If this communication is regarding your assessment account, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. The electronic mail and the materials enclosed herein are private and confidential property of the sender intended solely for the receipt, use, benefit and information of the intended recipient indicated in the email address above. If you are not the intended recipient, you are hereby notified that review, disclosure, copying, distribution, or any other action in reliance on the contents of this transmission is strictly prohibited, and may result in legal liability on your part. If you are the intended recipient and you wish to not receive correspondence via email, please call (951) 244-0048. ---------- Forwarded message --------- From: Yvette Allen <yvette@avalonweb.com<mailto:yvette@avalonweb.com><mailto:yvette@avalonweb.com<mailto:yvette@avalonweb.com>><mailto:yvette@avalonweb.com<mailto:yvette@avalonweb.com><mailto:yvette@ avalonweb.com<mailto:yvette@avalonweb.com>>>> Date: Wed, Mar 31, 2021 at 5:10 PM Subject: Diamond Bar Village HOA Update To: Victor Olivares <VOlivares@diamondbarca.gov<mailto:VOlivares@diamondbarca.gov><mailto:VOlivares@diamondbarca.gov<mailto:VOlivares@diamondbarca.gov>><mailto:VOlivares@diamondbarca.gov<mailto:VOliv ares@diamondbarca.gov><mailto:VOlivares@diamondbarca.gov<mailto:VOlivares@diamondbarca.gov>>>> Good afternoon Victor, I hope this email finds you and your coworkers well in these trying times. Attached is the City's permit card for work completed by Scott Harrison Plumbing, in December of 2020, in addition to photos of the completed work. The Board has also approved the following additional work, requested by the city, for building F and permits are being obtained by the contractor: South of unit #1 * Install cement cover over the sewer clean out South of unit #3 * Install cement cover over the sewer clean out Outside water heater room * Multiple lines to be insulated and protected from UV Back side of building * Multiple hot lines entering building to be insulated and protected from UV When this job is completed work will immediately begin for the next building, which is building D. I will update you with that information when they begin to pull the permits for it. Sincerely, Yvette Marie Allen, CMCA® Onsite Manager for Diamond Bar Village Association Managed by The Avalon Management Group, Inc., AAMC® Direct Mobile/Text #: (951) 239-6192 After-Hours Maintenance Emergency Line - (951) 821-1999 Website: www.diamondbarvillagehoa.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,XKtN-iK5kJCUsaaguGfYKZ9uAfqlXISndwpI8lbB22AMfBXha36T8VOJwnIoe911qZpZB6AQml DOQutBMfd6Cwmh-OiqTRNPxeOOnNFdCRHTrDKjXCEDZnYq3cU,&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,69AMO_gJjhyO_JVQvL_MJ5-fpK6nZWez8dg82zPe62n-0Z-nbaTdxb RKSpc37zWCjfHiB5dxgKyz6AOXzoxd4yflvYQjEWkq2Br1y7kSrA,,&typo=1><https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.diamondbarvillagehoa.com&c=E,1,vpsbizJhpl29FyMmb7hZtBeAvlCXPhaQacSfq_CETuKmQjP0Wg 90epqqIwhHym9VyuHSt_hR0EciD8vvhQVcWsTkIas9hUWQ4JuStbXddcxtrWncF3I,&typo=1> 23623 Golden Springs Dr. (Clubhouse/Office) Diamond Bar, California 91765 Please Note: In accordance with the CDC's recommendations regarding COVID-19, Diamond Bar Village Association's onsite office is closed to the general public; however, I am available to meet with owners, residents and vendors by appointment Monday – Friday from 8:30am – 4:00pm. The best contact number is (951) 239-6192. Please note, I do not work evenings and weekends and texts or voicemails received during these times will be responded to on the next business day and in the order received. **If this communication is regarding your assessment account, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. The electronic mail and the materials enclosed herein are private and confidential property of the sender intended solely for the receipt, use, benefit and information of the intended recipient indicated in the email address above. If you are not the intended recipient, you are hereby notified that review, disclosure, copying, distribution, or any other action in reliance on the contents of this transmission is strictly prohibited, and may result in legal liability on your part. If you are the intended recipient and you wish to not receive correspondence via email, please call (951) 244-0048. Fair Debt Collection Practices Disclosures If this communication is regarding your assessment account or other debt, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. Unless you contact this office within thirty days of the date that you receive this communication, we will assume that the debt is valid. If you notify us in writing within that thirty-day period that you dispute the debt, or any portion thereof, we will obtain verification of the debt and will mail the same to you. If we receive such written notification from you, all efforts to collect this debt will cease until verification is made. The HOMEOWNERS ASSOCIATION is the original creditor for this debt. Upon receipt of a written request from you within thirty days, we will provide you with the Association's address. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov<http://www.ftc.gov><http://www.ftc.gov><http://www.ftc.gov>. <DBV City of Diamond Bar Permit - Bldg E Plumbing Repair.pdf> <City of Diamond Bar Bldg E - Scott Harrision Estimate #9921444.pdf> Fair Debt Collection Practices Disclosures If this communication is regarding your assessment account or other debt, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. Unless you contact this office within thirty days of the date that you receive this communication, we will assume that the debt is valid. If you notify us in writing within that thirty-day period that you dispute the debt, or any portion thereof, we will obtain verification of the debt and will mail the same to you. If we receive such written notification from you, all efforts to collect this debt will cease until verification is made. The HOMEOWNERS ASSOCIATION is the original creditor for this debt. Upon receipt of a written request from you within thirty days, we will provide you with the Association's address. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov<http://www.ftc.gov><http://www.ftc.gov>. Fair Debt Collection Practices Disclosures If this communication is regarding your assessment account or other debt, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. Unless you contact this office within thirty days of the date that you receive this communication, we will assume that the debt is valid. If you notify us in writing within that thirty-day period that you dispute the debt, or any portion thereof, we will obtain verification of the debt and will mail the same to you. If we receive such written notification from you, all efforts to collect this debt will cease until verification is made. The HOMEOWNERS ASSOCIATION is the original creditor for this debt. Upon receipt of a written request from you within thirty days, we will provide you with the Association's address. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov<http://www.ftc.gov>. Fair Debt Collection Practices Disclosures If this communication is regarding your assessment account or other debt, please be advised that Avalon Management may be considered a debt collector and any information we receive in any and all communications will be used for the purpose of collecting a debt. Unless you contact this office within thirty days of the date that you receive this communication, we will assume that the debt is valid. If you notify us in writing within that thirty-day period that you dispute the debt, or any portion thereof, we will obtain verification of the debt and will mail the same to you. If we receive such written notification from you, all efforts to collect this debt will cease until verification is made. The HOMEOWNERS ASSOCIATION is the original creditor for this debt. Upon receipt of a written request from you within thirty days, we will provide you with the Association's address. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov<http://www.ftc.gov>.